FAQ - Wholesale Purchase Enquiries
HOW AND WHERE IS YOUR JEWELLERY MADE?
Our extensive sterling silver range is all handcrafted in Mexico.
WHAT IS STERLING SILVER?
Sterling silver means 92.5% of the metal used is silver. Because silver is very soft and maleable other metals need to be added to the mix like copper or zinc to give the jewellery strength.
HOW DO I PREVENT MY JEWELLERY FROM TARNISHING?
To help prevent this never swim or go in spas with you silver jewellery as chlorine tends to damage silver quickly. Put your jewellery on last after you have applied your cosmetics or perfume and take it off first at the end of the day.
We recommend that you give your silver jewellery a wipe with a soft quality silver cloth after you wear it and before you store it away to remove any residues of oils from your skin that might make the piece tarnish.
HOW DO I CLEAN MY JEWELLERY IF IT HAS TARNISHED?
Tarnishing is a natural process when some of the metals in the alloy come to the surface. The best way to eliminate it is by washing your piece in a very mild detergent that is phosphate free and rinse it with warm water then polish gently with a silver cloth. BRASSO or HAGERTY‘S SILVER CLEAN are excellent products, just follow the manufacturer‘s instructions if you are going to use them to achieve a fantastic result.
HOW CAN I BECOME A CLIENT?
You can register online. Our office will review your application and a password will be allocated for you to view the range. www.ironclay.com is only a wholesale website. If you want to purchase retail please send us an email on firstname.lastname@example.org and we will send you the details of your nearest stockists.
PRICES & DELIVERY TIMES
Prices on the website do not include GST. Stock is always kept at good levels so delivery is within a few days via registered post.
If you need stock in a hurry you can let us know and Registered Express Post can be used.
HOW DO I APPLY FOR AN ACCOUNT?
After your first order is delivered we will send a Credit Application form for you to complete and apply for a 30 day account.
HOW CAN I VIEW THE JEWELLERY IN PERSON
IRONCLAY regularly attends the Gift & Jewellery Trade Fairs in Melbourne and Sydney and the JAA Jewellers Fair. Please see EVENTS page for listings.
You can also make an appointment with our Sales Manager to view the collections at your leisure. Please email us to make an appointment for a time that suits you.